All references to the website mentioned in the agreement shall include TOYSMYSTORY.COM website only. Individuals who are above 18 years old should only have access to TOYSMYSTORY.COM

- Product Return Policies

  • You can just claim a return, exchange for the bought  in case these remain in defective or damaged condition within 24 HRS  of the shipment’s order data. This would be totally free of any charge. 
  • We do not to accept the exchange of products that are not to your liking. Since most of our products are personal in nature, we recommend our users to ask us questions or queries ,before any confirmation of the order. 
  • Make video of package while opening till end,there will no responsibilty without video. In the case of a manufacturers defect, We will replace after checking the defective product. Once you receive your order, test the battery operated items immediately BEFORE using. If an item is used, the manufacturer will not provide warranty replacement.
  • Customers won’t be incurred any charge on adult products online that reach their doorstep in defective or damaged condition. These can easily be exchanged.
  • There would be no refund for shipping charges of items that are returned or exchanged.
  • Several items  product selection cannot be returned such as opened electronic media products, batteries (CDs, DVDs, audio and video tapes, etc.), and liquid products like (oils, lubes boy products, toy cleaners, bath, etc.).
  • Replacement items can take around 2 weeks to get received at the latest.
  • All liquid products that were damaged and leaked at the time of transit are eligible for replacement without incurring any additional costs. Our customer service executives would provide you the best possible help in occurrence of such instances. In case of liquid based items the replacement option remains available only till a few days post expected delivery date.
  • Requests for cancellation must be considered when these are made at around 24 hours after the order is placed. However, request for cancellation won’t be entertained after the shipment process has already begun.
  • We don’t have all the company products stored in warehouses. This means that the product that remains listed as “In Stock” wouldn’t be readily available for shipping right at the moment. In rare cases, situations would occur also wherein as sex toys online are in stock when the order gets placed but is sold out once it completed.
  • Any concern or request regarding sex products online should be submitted through email forms that can be found at contact us page, and in other pages throughout the website. Our policy is to provide proper feedback by responding to all questions regarding the products and services provided by us as quickly as possible. Sometimes there might be delays in response time because of the fluctuating order volume but rest assured we always respond to your qualms and concerns as soon as possible.
  • All information found on the website, including those collected from customers such as comments and reviews) are solely owned by TOYSMYSTORY.COM. The information can’t be sold, shared or rented to any other person in any other ways other than the stuff disclosed in statement.
  • We typically doesn’t make use of cookies (user’s information) but sometimes it might be used for collection of technical and demographic information.